Healthcare is a noble profession.It is also an exceedingly challenging one - for providers and the organizations they work for.
Healthcare is ultimately a “people service” - perhaps the quintessential people service - devoted to using extraordinary expertise to heal the sick and injured, relieve suffering and comfort those dying, and promote health and well-being.
The mission is a huge undertaking – even in an optimal setting. But it is made all the more challenging in a competitive environment where one must also consider limited resources, complex regulation, administrative oversight and financial constraints.
The challenge to healthcare providers is immense: deliver highest quality services consistent with one’s professional training; keep one’s knowledge and skills up-to-date; negotiate the myriad bureaucratic and regulatory hurdles; and ... have a life. A life with reasonable income commensurate with one’s investment in advanced training, and one with reasonable work/life balance.
For healthcare organizations - whether small independent practices, multi-practice groups, departments within an organization or entire healthcare institutions - the challenges are also formidable: achieve one’s healthcare mission while staying viable, profitable and competitive. And that entails running an efficient organization, one which has a visionary perspective, a dynamic leadership, effective teams and a finely tuned operation.
Helping healthcare providers maintain career fulfillment and do their best work and helping healthcare organizations address key challenges in realizing their mission and vision is what Work/Life Design is all about.
For individual providers and teams - negotiating the challenges of career stress and dissatisfaction and even burnout; working better with partners, colleagues, institutions and one’s own staff; learning how to identify key issues and work toward problem resolution; becoming more effective leaders and communicators; and finding harmony and balance with one’s life work.
For practices and healthcare organizations - enhancing one’s communication, conflict resolution, problem solving and leadership skills; developing and refining one’s mission and vision and the execution of strategies to achieve one’s objectives; developing effective teams and reporting structures; resolving impasses amongst people and work processes; and developing a vibrant organizational culture, one where there is collaboration amongst all players - executives; providers; managers; and staff.
We accomplish these objectives through targeted “people issue” organizational development consultation; customized workshops and retreats; individual and group coaching; and engaging and inspiring keynote presentations.
Work/Life Design is especially unique as a consulting endeavor because, when needed, we can engage select independent experienced consulting associates based upon the identified need of the client’s situation. For example, if the client needed a leadership evaluation system, we might engage a colleague who specializes in the design and implementation of a 360° feedback system. Or if particular mid-level management skills were desired, we might partner with an experienced clinical manager coach for individual or group coaching or to deliver a targeted skills development workshop.
The needs of group practices and organizations vary greatly, and considering the array of “people issues,” even large consulting firms may not have the particular expertise needed. Our model of a core consulting group and our collaboration with experienced experts throughout the country with whom we have collaborated for their particular expertise is unique in the consulting field. It is efficient and very cost effective and we believe optimizes our ability to most effectively address our clients’ particular needs.
Here are some of our areas of expertise:
- enhancing leadership and communication;
resolving team impasses and enhancing collaboration;
developing effective mission, vision, values and objectives statements;
peer evaluation systems such as the 360° evaluation;
understanding personalities and individual styles (using emotional intelligence [“EQ”]: DiSC; MBTI et al.)
understanding and resolving stress, burnout and career dissatisfaction;
developing effective high performance teams; and
organizational problem identification and staff empowered resolution.
We truly look forward to being of assistance to you as you pursue this noble work.